Planning decisions bring together documents, policies, site information and professional judgement. A tool that reduces the effort of assembling that material could be useful, but its public value dep...
If there is one challenge that public institutions around the world share, regardless of their size, location, or area of responsibility, it is the constant tension between administration and mission....
Public services do not always reach people through systems operated directly by a government department. Providers may use their own software to prepare records, support staff or analyse information. ...
Publishing correct information is an essential public responsibility. Yet the public may encounter a summary of that information somewhere else, without reading the page that explains its conditions a...
A scanned report looks deceptively simple on a screen. A person sees a heading, follows the columns, notices that a footnote qualifies a claim and understands that the numbers bene...
Understanding How Institutional Cognition Works as a System
How do individual cognitive capabilities become connected into systems that allow institutions to construct knowledge, ...
Understanding How Institutions Think
How do institutions observe their environments, construct knowledge, interpret information, make decisions and learn from experience?
Intro...
Public institutions operate under an unavoidable condition of scarcity: they face more signals, demands, problems and potential priorities than they can examine with equal depth or...
Public institutions can retain extensive knowledge while remaining unable to use it when later decisions, operations or institutional processes require it. Reports, evaluations, de...
Public institutions depend on specialised knowledge held by individuals. This is neither unusual nor inherently problematic: expertise, professional judgement and differentiated re...
