An AI assistant does not have to make public decisions to change how a public service operates. Helping an adviser find the right information can influence the explanation a resident receives, the doc...
On 23 October 2026, Mexico announced an advisory council for the digital transformation of its health sector. The official Spanish-language announcement identifies three priorities: requesting supplie...
From a national announcement to an institutional question
An AI system can enter public administration through many doors: a supplier's software update, an experimental chatbot, a document-processing...
Throughout history, public institutions have periodically faced moments of profound transformation. These moments are rarely defined by the appearance of a single technology or a single policy reform....
Understanding How Institutional Cognition Works as a System
How do individual cognitive capabilities become connected into systems that allow institutions to construct knowledge, ...
Understanding How Institutions Think
How do institutions observe their environments, construct knowledge, interpret information, make decisions and learn from experience?
Intro...
Public institutions operate under an unavoidable condition of scarcity: they face more signals, demands, problems and potential priorities than they can examine with equal depth or...
Public institutions can retain extensive knowledge while remaining unable to use it when later decisions, operations or institutional processes require it. Reports, evaluations, de...
Public institutions depend on specialised knowledge held by individuals. This is neither unusual nor inherently problematic: expertise, professional judgement and differentiated re...
