Publishing correct information is an essential public responsibility. Yet the public may encounter a summary of that information somewhere else, without reading the page that explains its conditions a...
Small public bodies face an awkward choice when exploring AI: develop specialist capacity individually or depend on tools chosen elsewhere. Sharing a publicly organised platform creates another possib...
Artificial intelligence is increasingly influencing how public institutions organise information, deliver services, support administrative decisions and respond to the evolving expectations of society...
An AI assistant does not have to make public decisions to change how a public service operates. Helping an adviser find the right information can influence the explanation a resident receives, the doc...
Understanding How Institutional Cognition Works as a System
How do individual cognitive capabilities become connected into systems that allow institutions to construct knowledge, ...
Understanding How Institutions Think
How do institutions observe their environments, construct knowledge, interpret information, make decisions and learn from experience?
Intro...
Public institutions operate under an unavoidable condition of scarcity: they face more signals, demands, problems and potential priorities than they can examine with equal depth or...
Public institutions can retain extensive knowledge while remaining unable to use it when later decisions, operations or institutional processes require it. Reports, evaluations, de...
Public institutions depend on specialised knowledge held by individuals. This is neither unusual nor inherently problematic: expertise, professional judgement and differentiated re...
