Concepts and Fundamentals of Institutional Cognition

Understanding institutional knowledge therefore requires us to look beyond individual minds and ask whether the wider organisation makes its distributed knowledge visible, accessible and usable when circumstances demand it. The institution may already contain much of what it needs to know; the deeper challenge is whether it can make that knowledge institutionally available when it...

Sometimes improvement requires changing the arrangements that allow knowledge, authority, memory and human capability to persist and work together over time. Once we stop looking for the institution in any single person, building, database or organisational chart, we can begin to see institutional performance differently: not merely as the sum of individual capacities, but as...