Artificial Intelligence for Business & Public Governance

New OECD figures show that large enterprises are more likely to use AI. For smaller firms, the practical challenge is to find a recurring problem, fit the tool into everyday work and measure what changes for staff and customers In a small firm, a single customer enquiry can pass through the person who answers the...

Pensa’s new retail execution agent highlights a practical business challenge: identifying a problem is only useful when someone can act on it. For retailers and smaller businesses alike, the opportunity lies in connecting reliable observations, clear priorities and accountable follow-through A product can be present in a shop’s inventory system and unavailable to the person...

If there is one element that quietly underpins almost every activity within public administration, it is the document. Long before computers, databases, and digital platforms became part of everyday government operations, public institutions already depended on documents to record decisions, communicate instructions, establish legal obligations, preserve institutional memory, and coordinate the countless activities required to...

Tax auditing constitutes one of the most important instruments through which revenue administrations verify compliance with fiscal legislation, examine the accuracy of declarations and protect the integrity of public finances. Although tax systems depend substantially upon voluntary compliance, public authorities must retain the capacity to investigate discrepancies, assess whether legal obligations have been fulfilled and...

A new training event for public employees in Castile and León highlights a wider challenge for government: turning familiarity with generative AI into the practical judgement needed to protect information, verify outputs and improve public services On 28 October 2026, Castile and León brought public employees together in Valladolid for a session on artificial intelligence...

Australia's Digital Transformation Agency has presented a shared blueprint for government AI systems. Its central proposition is that accountability should be built into the connections between data, software, suppliers and people, rather than added after a service has already become dependent on them An AI project can appear to begin with a model, yet some...

England is expanding trials of PlanAssist, an AI tool designed to help planning officers assemble evidence and assess routine applications. The next stage will test more than speed: councils will need to show that time savings survive careful review, that relevant constraints remain visible and that responsibility for decisions stays clear Planning decisions bring together...