When we describe an institution as capable of understanding a problem, remembering a past decision, detecting an emerging risk or making a judgement under uncertainty, it can sound as…
It is tempting to imagine institutional intelligence as a property of what an organisation contains. We look for knowledgeable people, reliable databases, strong analytical teams, well-designed procedures, effective technologies…
Imagine asking a large public institution a relatively simple question: why does a particular process work the way it does? One person may know the legal history behind it. Another…
We talk about institutions as if they were things we could point to. A ministry occupies a building. A university has campuses. A hospital has wards, employees and equipment.…
