Artificial Intelligence in the Public Sector: Strategic Scenarios and the Rise of Chatbots by 2030
The advent of generative artificial intelligence (AI) represents a pivotal transformation in the public sector, marking a shift that transcends the simple digitalization of services and processes. Unlike earlier waves of technological innovation that primarily focused on digitizing paperwork or automating specific tasks, generative AI introduces a deeper, structural change. It signals the emergence of cognitive capabilities within public administration—an evolution from static digital infrastructures to dynamic, intelligent systems capable of learning, reasoning, and proactively responding to societal needs. According to the report Artificial…