Citizen Services and Engagement

Citizen Services and Engagement

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Programme in Artificial Intelligence for Public Governance and Institutional Transformation

Module 1	Programme Overview	-
Unit 1	Programme Overview
Module 2	The New Landscape of European Governance	-
Unit 1	The New Landscape of European Governance
Module 3	Understanding the Age of Acceleration	-
Unit 1	Understanding the Age of Acceleration
Unit 2	Technological, Social and Economic Transformations
Unit 3	The Emergence of Permanent Uncertainty
Unit 4	Increasing Complexity in Public Governance
Unit 5	Global Systemic Risks and Their Implications
Module 4	Megatrends Shaping Europe’s Future	-
Unit 1	Megatrends Shaping Europe’s Future
Unit 2	Artificial Intelligence
Unit 3	Demographic Transformation
Unit 4	Urbanisation and Territorial Change
Unit 5	Climate Adaptation and Sustainability
Unit 6	Geopolitical Shifts
Unit 7	The Future of Work
Module 5	The Evolution of Public Institutions	-
Unit 1	The Evolution of Public Institutions
Unit 2	From Bureaucracy to Adaptive Governance
Unit 3	Emerging Models of Public Administration
Unit 4	Public Institutions as Platforms for Collaboration
Unit 5	Core Competencies for the Twenty-First Century
Module 6	Introduction to Systems Thinking	-
Unit 1	Understanding Complexity Through Systems Thinking
Unit 2	What is Systems Thinking
Unit 3	What Is a Complex System?
Unit 4	Interdependence and Interconnectedness
Unit 5	Emergent Behaviour
Unit 6	Feedback Loops and System Dynamics
Module 7	Mapping and Understanding Systems	-
Unit 1	Mapping and Understanding Systems
Unit 2	Causal Loop Diagrams
Unit 3	Stakeholder Mapping
Unit 4	Influence Networks
Unit 5	System Archetypes
Module 8	Applying Systems Thinking to Public Policy	-
Unit 1	Applying Systems Thinking to Public Policy
Unit 2	Health Systems
Unit 3	Energy Systems
Unit 4	Transport Systems
Unit 5	Migration and Social Integration
Unit 6	Education and Innovation Ecosystems
Module 9	Avoiding Unintended Consequences	-
Unit 1	Avoiding Unintended Consequences
Unit 2	Second-Order Effects
Unit 3	Policy Trade-Offs
Unit 4	Hidden Feedback Mechanisms
Unit 5	Long-Term Systemic Impacts
Module 10	Foundations of Artificial Intelligence	-
Unit 1	Artificial Intelligence for the European Public Sector
Unit 2	Foundations of Artificial Intelligence
Unit 3	Understanding AI Technologies
Unit 4	Machine Learning Fundamentals
Unit 5	Generative AI and Large Language Models
Unit 6	Intelligent Agents and Automation
Module 11	AI Applications in Public Administration	-
Unit 1	AI Applications in Public Administration
Unit 2	Knowledge Management
Unit 3	Administrative Process Automation
Unit 4	Citizen Services and Engagement
Unit 5	Regulatory Analysis and Policy Support
Unit 6	Data-Driven Decision-Making